Terms and Conditions

Sigma Trade Hub ("Sigma Trade Hub", "we", "us") designs, builds and operates governed AI workflows for operating businesses.

You can reach us at info@sigmatradehub.com or +1 313-495-7949.

These terms apply when you browse this website, book a working session, submit an inquiry, or receive services from us. By doing any of those things you accept these terms.

Where we sign a statement of work, master services agreement or order form with you, that document takes precedence over these terms for anything it covers. These terms fill the gaps.

We deliver work in four phases. What you receive in each is defined in your statement of work.

Any timeline, phase length or figure shown on this website is indicative. Demonstrations on the site are simulated illustrations, not recordings of client systems.

A working session is a scoping conversation. It is free unless we agree otherwise in writing, carries no obligation on either side, and does not create a contract for services.

When you book, you choose a time and give us your name, work email, company and a short description of the process you want to map. We use those details to prepare and hold the session. You can reschedule or cancel by replying to the confirmation.

Advice given in a session is a professional opinion based on what you tell us in 45 minutes. It is not a warranty of outcome and should not be relied on as the sole basis for a material business decision.

Fees, milestones and any usage-based charges are set out in your statement of work. Unless stated otherwise there, invoices are issued on completion of each milestone and are payable within 30 days of the invoice date.

Delivery depends on access and decisions from your side. You agree to:

We are not responsible for delay or failure caused by access we did not receive or approvals that did not arrive.

Our workflows are designed so that a human stays accountable. Irreversible actions — payments, contractual commitments, external communications and destructive writes — wait in an approval queue for a named person unless you instruct us in writing to automate them.

You must not use our services or any workflow we build to do anything unlawful, to make automated decisions that require human review under applicable law without that review in place, or to process categories of data excluded by your statement of work.

We keep ownership of our methods, frameworks, audit instruments, evaluation harnesses, prompt libraries, reusable components and anything we developed before or outside your engagement.

You keep ownership of your data, your systems, your content and the process documentation you provide. On payment in full, you receive the licence set out in your statement of work to the deliverables built for you — by default a perpetual, non-exclusive licence to use, run and modify them within your business.

Neither party may use the other’s name, logo or marks in publicity without prior written consent, except that we may state that we work with you where your statement of work permits it.

Each party will keep the other’s confidential information in confidence, use it only to perform or receive the services, and protect it with at least the care it applies to its own confidential information. This obligation survives the engagement by three years, and indefinitely for trade secrets.

It does not apply to information that is public through no fault of the receiving party, independently developed without reference to the disclosure, or required to be disclosed by law — in which case we will give you notice where we are permitted to.

We warrant that we will perform the services with reasonable skill and care, using suitably qualified people, and in line with the specification in your statement of work.

Beyond that warranty and anything that cannot be excluded by law, the website and the services are provided as they are. We do not warrant that the site will be uninterrupted or error free, that any workflow will produce a particular commercial result, or that third-party models and systems will remain available or behave consistently.

Benchmarks, research figures and third-party statistics reproduced on this site are attributed to their source and are not our own claims about your results.

Neither party is liable for indirect or consequential loss, loss of profit, loss of anticipated savings, loss of goodwill, or loss or corruption of data to the extent it arises from the other party’s systems.

Our total aggregate liability arising out of or in connection with an engagement is limited to the fees you paid us for that engagement in the twelve months before the event giving rise to the claim.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

An engagement runs for the term in the statement of work. Either party may terminate for convenience on 30 days’ written notice, or immediately if the other commits a material breach that is not cured within 15 days of notice, becomes insolvent, or is subject to a legal restriction that prevents performance.

On termination we will invoice work delivered up to that date, hand over deliverables paid for, and follow the exit steps in your statement of work: credential revocation, workflow shutdown or transfer, and return or deletion of your data as you instruct.

We may suspend or restrict access to this website or a workflow immediately where we reasonably believe there is a security incident, a legal obligation, or misuse that puts data at risk.

How we handle personal data is described in our Privacy Policy. Cookies and similar technologies are described in our Cookie Policy.

Where we process personal data on your behalf as part of a workflow, we act on your instructions as processor under a data processing agreement that forms part of your statement of work. That agreement lists the purposes, the categories of data, the retention period, the sub-processors we use and the security measures we apply.

Workflows we build call third-party systems: your own line-of-business tools, cloud infrastructure and AI model providers. Those services are governed by their own terms, and their availability, pricing and behaviour are outside our control.

We will tell you which providers a workflow depends on before it goes live, and we will not add a new provider to a running workflow without your approval.

You may view and share this site for your own business purposes. You may not scrape it at scale, attempt to breach its security, reverse engineer it, or reproduce substantial parts of it commercially without our written permission.

We may change, move or retire pages on this site at any time. Where a page is gone you will see one of our error pages with a reference you can quote to us.

We may update these terms as our services change or the law requires. The effective date at the top of this page always shows the current version, and material changes will be flagged on this page for at least 30 days.

Changes do not alter a signed statement of work already in progress. Your continued use of the site after the effective date means you accept the updated terms.

These terms and any dispute arising from them are governed by the laws of the State of Michigan, United States, and the courts of Wayne County, Michigan have exclusive jurisdiction, without prejudice to either party seeking injunctive relief where needed.

Before starting proceedings, both parties agree to raise the issue in writing and attempt to resolve it in good faith within 30 days, escalated to a senior representative on each side.